Last updated: 16/01/2026
At NeoToolBox, we sell digital products and services designed to provide immediate value.
This Refund Policy explains the conditions under which refunds may be granted.
1. Digital Products – General Rule
All products sold on NeoToolBox are digital (software, tools, licenses, downloads, online access).
Due to the nature of digital content and immediate access after purchase, all sales are final and non-refundable, except where explicitly stated otherwise on the product sales page.
2. Exceptions & Special Guarantees
Some products may include:
- A money-back guarantee
- A trial period
- A conditional refund policy
If such an exception applies, it will be clearly stated on the product’s sales page and will override this general policy.
3. Eligibility for Refund Requests
A refund request may be considered only if:
- The product was not delivered due to a technical error
- The user was charged multiple times for the same purchase
- The product is completely unusable due to a verified system issue that cannot be resolved by support
In all cases, proof of purchase is required.
4. Non-Eligible Refund Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Lack of technical skills or experience
- Incompatibility due to unsupported devices or software
- Failure to read product descriptions or requirements
- No longer needing the product
- Partial use or download of the product
5. License & Access Revocation
If a refund is granted:
- All access to the product will be revoked
- Any license keys issued will be deactivated
- Continued use after refund is strictly prohibited
6. Refund Request Process
To request a refund (if eligible):
- Contact support at support@neotoolbox.net
- Provide proof of purchase
- Clearly explain the issue encountered
Requests must be submitted within 7 days of purchase unless otherwise stated.
7. Processing Time
Approved refunds will be processed within 5–10 business days, depending on the payment provider.
NeoToolBox is not responsible for delays caused by banks or payment platforms.
8. Chargebacks & Disputes
Unauthorized chargebacks without prior contact with support may result in:
- Permanent account suspension
- License revocation
- Blacklisting from future purchases
We strongly encourage contacting support first to resolve any issue.
9. Policy Updates
NeoToolBox reserves the right to update this Refund Policy at any time.
Changes will take effect immediately upon publication.
10. Contact
For any refund-related inquiries:
🌐 https://store.neotoolbox.net